Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details: Please see LinkedIn page www.linkedin.com/in/emily-flitcroft-91352910 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·  Names and contact details

·  Addresses

·  Date of birth

·  Purchase or account history

·  Payment details (including card or bank information for transfers and direct debits)

·  Health information (including dietary requirements, allergies and health conditions)

·  Website user information (including user journeys and cookie tracking)

·  Photographs or video recordings

·  Call recordings

·  Records of meetings and decisions

·  Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

·  Health information

We collect or use the following information for service updates or marketing purposes:

·  Names and contact details

·  Marketing preferences

·  Website and app user journey information

·  Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·  Consent

·  Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·  Consent

Where we get personal information from

·  People directly

How long we keep information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

2 May 2024